1. Standards Code (Editorial Policy)

Crowborough News Ltd Editorial Standards Code

We are committed to fair, accurate and responsible local journalism.

1. Accuracy

• We take care not to publish inaccurate, misleading or distorted information.
• Significant errors will be corrected promptly and clearly.

2. Right of Reply

• We will offer a fair opportunity to respond when individuals or organisations are subject to criticism.

3. Privacy

• We respect people’s private and family life unless there is a clear public interest.

4. Harassment

• Our journalists will not engage in intimidation, harassment or persistent pursuit.

5. Children

• We take particular care when reporting on children and vulnerable individuals.

6. Discrimination

• We avoid prejudicial or pejorative reference to individuals based on protected characteristics.

7. Public Interest

• We recognise that the public interest may justify publication in certain circumstances, particularly in exposing wrongdoing or protecting public safety.

2. Complaints Policy

Complaints Procedure

We are committed to resolving complaints fairly, quickly and transparently.

How to make a complaint

• Email: editor@crowborough.news

Please include:

• The article headline and date
• A description of the concern
• What outcome you are seeking

Our process

1. We will acknowledge your complaint within 2 working days
2. We aim to respond in full within 7 working days
3. If more time is needed, we will inform you

Possible outcomes

• Correction
• Clarification
• Right of reply
• Removal or update of content

Escalation
If you are not satisfied with our response, you may request a review by a senior editor.

3. Corrections Policy

Corrections & Clarifications Policy

• We correct significant errors promptly
• Corrections will be:
  • Clearly stated
  • Linked to the original article
• Minor updates may be made without notice, but substantive changes will be explained