A local GP surgery is amongst the best in the country when it comes to patient satisfaction, according to the findings of a national survey – but it’s not in Crowborough.
The annual NHS GP’s Patient Survey for 2026 found that an amazing 99 per cent of patients of the Groombridge and Hartfield Medical group said it was either “very good” or “fairly good”. England’s average was 77 per cent.
In Crowborough town centre The Beacon Surgery was rated “very good” or “fairly good” by 90 per cent of its patients, while 70 per cent said the same about Saxonbury House Surgery. At the Rotherfield Surgery & Brook Health Centre 66 per cent of patients said it was either “very good” or “fairly good”.
Groombridge and Hartfield had 120 survey returns, Beacon had 114, Saxonbury House 102, and Rotherfield & The Brook 100.
The local area averages for patient satisfaction were 78 per cent “very good” or “fairly good”, and the findings were in line with the England average which was 77 per cent.
The annual GP Patient Survey shows how patients feel about the service at their GP practice, allowing them to have a say on their care, while also giving a GP practice an insight into how it can improve patient experience.
It was carried out by IPSOS on behalf NHS England between January and April. The results, now published, show hundreds of thousands of patients across England took part and across the country 77 per cent gave their surgery one of the “good” ratings. 46 per cent of these said their GP was “very good” and a further 31 per cent said it was “fairly good”.
The survey covers the whole range of services provided by GP practices, from the ease of booking an appointment, the quality of service, experience during appointments, and general health questions.
In more detail:
Groombridge & Hartfield
- Easy to contact by phone 93%
- Reception helpful 99%
- Confidence in the health professional 100%
Beacon Surgery
- Easy to contact by phone 64%
- Reception helpful 95%
- Confidence in the health professional 98%
Saxonbury House Surgery
- Easy to contact by phone 25%
- Reception helpful 75%
- Confidence in the health professional 96%
Rotherfield Surgery and The Brook Health Centre
- Easy to contact by phone 36%
- Reception helpful 88%
- Confidence in the health professional 87%
For more details visit: https://www.gov.uk/government/statistics/gp-patient-survey-2026